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Customer experience refers to all the interactions a customer has had with the brand. Either during or after the purchase of a product or service.
The meaning of digital is above all the digitization of information media. It is the contraction of “Digital Communication” that affects communications in a broad sense in a digital ecosystem.
It is the ability to put yourself in the shoes of others, to understand their lives and to solve problems from their point of view.
Initially developed in the early 2010s by Éric Ries after several business failures, Lean Startup is an approach to launching a product or business whose philosophy is based on the fact of testing its market as quickly as possible in an iterative manner.
Inspired by the lean movement of IT startups in Silicon Valley, the principle is to create an MVP (minimum viable product) in order to be able to confront its customers as quickly as possible, to improve it repeatedly until you find the right formula to sell.
Agility is a culture, a work philosophy. Oriented to project management, it is widely used in the IT world.
The result of numerous research studies on work organization whose objective is to meet deadlines and budgets and, above all, to ensure customer satisfaction. It was formalized in 2001 with the creation of the Agile Manifesto.
With the agile approach, customers can (and should) assess the quality of the project being carried out. This allows them to realign the project along the way.
A wireframe (or wireframe) is the visual representation of the user interface, without any visual design or branding elements. User experience designers use it to define the level of elements on the screen and communicate what elements on the page should be based on the user's needs.
The Business Model Canvas is a strategic management model used to develop new business models and document existing ones. Used as a thinking tool, it is available in various versions, but it is composed of a table where you can transcribe elements such as the value proposition, infrastructure, customers, and finances of a company or product. Definite help for businesses to align their activities by illustrating potential trade-offs.
Card sorting or card sorting is a method that helps to design a user-centered information architecture based on accurate and numerical data. There are different variants (open, closed remotely...), but the objective is to collect the mental models of users aimed at our information architecture.
Atomic design, a design method that adapts to current digital challenges. Atomic Design is a design technique popularized by Brad Frost in 2013. This modular design approach aims to optimize the creation of a design system that focuses on the design of components.
Discover how our certified experts can optimize your use of Amazon Web Services (AWS) cloud services.
Toumoro has provided professional services on Amazon Web Services (AWS) since the inception of this solution. Leveraging our unique expertise, we empower you to enhance your applications and infrastructures through AWS technologies.
The infrastructures we built for our clients using AWS CDK scripts are not only secure and high-performing but also cost-effective, built upon the latest modern DevOps methodologies.
The eco-responsibility of our solutions and the development of sustainable IT practices are core values for us. These principles are integral to our team, and we actively pursue thoughtful solutions to minimize resource consumption.
Whether you're editing a web application or an IoT project, optimizing your energy consumption is achievable through managed services and tools like Serverless functions.
Our aim is to empower your teams to be self-sufficient in managing the AWS infrastructures we've built for you. Implementing AWS CDK infrastructure scripts enhances your operational efficiency and fosters skill development within your team. Furthermore, our team is committed to providing ongoing support for as long as you need.
AWS has transformed the industry by opening new paths to technological innovation.
Our approach to cloud modernization and migration offers a secure and efficient path to optimize your AWS journey. Our team stands ready to assist you in reinventing and transforming your applications. AWS serves as a catalyst for transformation, and our goal is to provide steadfast support and deliver maximum value to your teams and products alike.
You'll harness the full spectrum of AWS benefits, including accelerated team velocity, enhanced cost-efficiency, fortified infrastructure security, and access to innovative operating models offered by these platforms.
This step will help define the targets and actions to be taken for your cloud migration to be successful.
After analyzing your situation, our experts provide recommendations and present various scenarios to facilitate informed decision-making. A meticulously crafted migration plan will serve as your roadmap, delineating each step necessary for the seamless migration of your systems and applications to AWS.
We'll craft a robust cybersecurity strategy on AWS encompassing multi-layered security practices, identity and access management, and continuous business monitoring.
This migration phase entails executing the plan and transferring your assets in accordance with the selected strategy. Technical tasks will be undertaken during this stage, including data migration, security configuration, and performance optimization.
This crucial step is fundamental to every migration project, ensuring thorough completion and testing of all phases of the migration plan to guarantee the achievement of your goals.
After the migration is finalized, it's essential to optimize your new infrastructure and establish a maintenance strategy to ensure smooth operations. This could involve tasks such as performance monitoring, cost optimization, and security management.
We pride ourselves on providing top quality services, top-notch technical support, and a personalized approach to meet the needs of each customer. Here is a summary of our main services.
An AWS architecture workshop serves as a collaborative session between AWS experts and business stakeholders to delve into the needs, challenges, and opportunities of the company's AWS project. This workshop facilitates the identification of AWS architecture best practices and the collective development of a detailed architecture roadmap to migrate and/or optimize workloads in the AWS cloud.
The mapping of services associated with your digital projects will visually present all the components that need to be implemented in the new cloud infrastructure.
We assist you in planning the operating costs of your cloud platforms and offer support in optimizing the expenses linked to your digital services.
This step involves configuring the cloud services essential for your applications to function. Depending on your requirements, you can set up these services in either IaaS (Infrastructure as a Service) or PaaS (Platform as a Service) mode.
For several years, we have been deploying our customers' infrastructures using tools that generate deployment scripts. This approach eliminates the need for manual service configuration and enables our customers to replicate the setups we have created for them across various contexts.
We possess extensive expertise in administering Linux servers across the most popular distributions. Our services include comprehensive technical support, problem resolution assistance, best practice guidance, and staff training.
We offer our expertise in application containers to assist you in transforming your applications into containerized environments. Utilizing these encapsulation tools, we help you implement a horizontal scaling strategy for your applications. This approach ensures an effective response to varying demands on your services.
Computer security is more crucial than ever. Our team possesses cutting-edge expertise in cybersecurity and the management of confidential information.
Application and server logs, along with cloud infrastructure monitoring, operate differently in cloud environments compared to traditional infrastructure. Our services include the implementation and configuration of all necessary tools for efficient log utilization and aggregation, as well as monitoring and notification of events related to your services.
We assist customers in automating deployment processes, enhancing collaboration between development and operations teams, accelerating application delivery, and reducing development times. Leveraging technologies such as AWS CloudFormation, AWS CodeDeploy, AWS CodePipeline, and other AWS services, we create continuous integration and deployment pipelines. These pipelines enable faster and more reliable management of applications in the cloud.
Our objective is to empower you to manage your cloud infrastructures effectively. Training and knowledge transfer are central to our vision of service quality. To ensure high-quality service, our deliverables are always prepared with the possibility of handover to another organization in mind.
We adhere to the best technological standards in our approach. We offer a comprehensive training plan covering every aspect of the work we perform for you. This plan focuses on fully transferring the new knowledge required for the use, maintenance, and updating of your infrastructures.
Our team of AWS-certified experts comprises highly qualified and experienced professionals holding esteemed AWS certifications, such as AWS Certified Solutions Architect and AWS Certified DevOps Engineer.
These certifications validate their extensive knowledge of AWS services, best practices, and reference architectures. Our experts are adept at designing, deploying, and managing secure, highly available, scalable, and efficient AWS solutions.
By choosing Toumoro, you gain access to a dedicated team of experts committed to the success of your projects. Our passion for cloud computing is evident from the start of our collaboration.
For instance, the Government of Quebec selected Toumoro for our cloud computing expertise in implementing the largest website in its history: Québec.ca. This site became a vital resource for the public, with our architecture handling traffic peaks of up to 15 million requests per hour, approximately 75 times the usual volume.
DevOps has been central to our work for several years. It is a set of principles grounded in a shared understanding of the needs between system administrators and developers.
This shared responsibility fosters significant improvements in communication, collaboration, and transparency throughout development and operational processes.
Our support and maintenance services are central to Toumoro's success. We provide comprehensive support and maintenance for the sites, portals, applications, intranets, and environments of dozens of customers.
We deliver cloud services to customers from diverse industries, leveraging our extensive Cloud and DevOps expertise to support their teams.
As a full-stack agency, we are the partner of choice for guiding your teams through the cloud transformation of your solutions and expertise.
